DESCRIPTION

We’re more than a Technology Payments Company. We’re a People Company.

Since 2011, Galaxy has been shaping the future for thousands of businesses with solutions and technology that supports their journey to growth. It is our belief that every business deserves the ability to focus on what matters most to them.

We’re proud to be recognized for our excellence in technology, work environment, and entrepreneurial spirit, with such honors as Best Payment System and Fintech provider.

One Team: We inspire each other as we work towards a common purpose and goal. We spark joy and happiness across our team members and our customers

WHAT YOU’LL DO:

Job Summary

As a Galaxy Payment Systems Customer Support Specialist, you will be supporting and growing the portfolio of Merchant Services (MS) customers for the Galaxy. Serves as a primary customer service resource, supporting the MS product line, and retaining current client relationships. This specialist works closely with the MS/TS team and internal and external customers to provide exceptional support regarding met needs, coordinate all aspects of the support process, to deliver excellent customer experiences.

Customer Support Specialist will have a keen understanding of:

Key Responsibilities

• Provide outstanding phone, email, and chat-based technical support to our customers in a fast-paced environment (expect up to 7.5 hours of talk/chat time a day)
• Provide extraordinary support to our ever-growing merchant base with your unsurpassed customer service and problem-solving capabilities.
• Develop solutions and utilize standard operating procedures for improving customer satisfaction and creating lifelong promoters of our brand.
• Communicate with the management team and technical team to improve product functionality and resolve issues.
• Decrease incoming volume by striving toward first contact resolution and proactively onboarding.
• Utilize classroom, video, and self-paced training to stay ahead of product advancements and best practices; utilize your knowledge to solve problems efficiently.
• Display high levels of professionalism in recurring interactions with departments inside and outside of the CSS organization
• Perform other Duties as assigned
  
  

Requirements

• 6months to 1 year of customer experience
• Experience in a customer-facing, service-oriented role is required; experience in a phone, email, or chat-based technical support or customer service contact center preferred.
• Collaborative attitude with a focus on “We” and not on “Me”
• Strong attention to detail, work ethic, and communication skills.
• Strong Interdepartmental Relationships. Ability to collaborate within the customer service department as well as the Operations, Marketing and support teams.
• Solution-oriented with the ability to think strategically and creatively in decision-making
• Experience/Desire to contribute to the broader goals of the organization beyond your immediate job description.
• Culture Fit: someone who is positive, optimistic, ambitious, proactive, honest, charismatic, well-rounded, articulate, autonomous, innovative, and has an insatiable appetite for success and snacks.
  
  

Benefits

• Competitive Base Salary/ Wages + Best Employee Rewards
• Conference & Continuing Education
• Team Building Events/Opportunities
• Parking
• Free snacks + Coffee
  
  

If your career aspirations match the requirements of this exciting career opportunity, please send your CV and cover letter, to sales@galaxypaymentsystems.com  with the title “Customer Support Specialist” on the subject line.

Only shortlisted candidates will be contacted. For further details, please visit www.galaxypaymentsystems.com   

Galaxy is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.